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Mcgrathomen Policy

RETURNS

01 / POLICY

Simple returns

If your order is not right, review the conditions below and contact us so we can guide you through the return process.

Return Window

Items may be returned within 14 days of receiving your order, provided they meet the return conditions.

Item Condition

Returned items must be unused, unworn, unwashed and in original condition with tags and packaging where applicable.

Non-returnable Items

  • Items marked as final sale
  • Used or damaged items
  • Items without original tags
  • Hygiene-sensitive products where applicable

Refunds

Once your return is received and inspected, eligible refunds are processed to the original payment method or store credit where applicable.

How to return

1

Contact support

Email us with your order number, item details and reason for return.

2

Wait for approval

Our team will confirm the next steps and return instructions.

3

Send your item

Pack the item securely and send it using the instructions provided by support.

4

Receive update

After inspection, we will update you about refund, exchange or store credit status.

Please note: return shipping costs, timelines and refund eligibility may vary depending on the order, location and item condition.